The Desasolar website hosts a technological platform managed by Desa srl, with registered office at: V.le G. DeGennaro, 1 | c/o Interporto Puglia 70123 - Bari, ITALY, registered in the Business Register at the Bari Chamber of Commerce, REA Ba-, VAT and Tax ID IT06276470728 ( Tel./Fax +39 080 2029159 - e-mail sales@desatrade.com) with a fully paid-up share capital of € 110,000.
On the Website, users can purchase products and/or services sold by DESA s.r.l. The sales conditions of DESA s.r.l. applicable to the products and/or services sold through the website are provided below.
Conclusion of the contract
The sale contract is considered concluded with the sending by DESA s.r.l. to the CLIENT of an order confirmation email. The email contains the CLIENT'S data and the order number, the price of the purchased goods, the shipping costs, and the delivery address to which the goods will be sent. The CLIENT undertakes to verify the correctness of the personal data contained therein and to promptly communicate any corrections. DESA s.r.l. undertakes to describe and present the items sold on the website in the best possible way. Nevertheless, there may be some errors, inaccuracies, or slight differences between the website and the actual product. By placing an order as provided, the Client declares to have read this document and to accept the sales conditions. These general conditions may be updated or modified at any time by DESA s.r.l., which will notify via the website and/or by email.
Product availability
The availability of the products refers to their actual availability at the time the CLIENT places the order. However, this availability must be considered purely indicative because, due to the simultaneous presence of multiple users on the website, the products may be sold to other CLIENTS before the order is confirmed. Even after sending the order confirmation email from DESA s.r.l., there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically adjusted by removing the unavailable product, and the CLIENT will be immediately notified via email.
Prices
All product prices indicated on the Desasolar website are expressed in Euro and exclude VAT. The shipping costs are not included in the purchase price but are indicated and calculated at the time of the purchase process before payment.
Orders
Orders are accepted via the internet website. The customer who submits the order via the web will receive an order confirmation email via email at the end of the procedure, to the address provided during registration, with the corresponding order number.
DESA s.r.l. will issue a tax invoice, sending these documents to the order holder, and no changes can be made to the invoice once it has been issued.
Estimated delivery times
The delivery of the purchased products is carried out by an express courier that guarantees delivery throughout the national territory within 24/48 hours, starting from the day following the order and after verification of payment (excluding remote areas and minor islands). Delivery takes place from Monday to Friday during normal working hours (9-13; 14-18). DESA s.r.l. assumes no responsibility for any delays attributable to force majeure events such as accidents, strikes and/or lockouts, earthquakes, floods, etc., or similar events that prevent, in whole or in part, the execution of the shipment within the aforementioned times.
Shipping methods and costs
DESA s.r.l. ships the products to the Customer using selected express couriers, with the goods always insured. Shipping costs are calculated based on an estimate according to the number of products purchased. Upon receipt of the goods, please ensure:
The packaging is intact, undamaged, not wet, or otherwise altered, including the sealing materials.
The goods are packed using our custom tape; upon arrival, check if the tape is intact and not tampered with.
Check that the packages delivered are accurate according to the courier's delivery note.
Any damages or discrepancies in the number of packages or indications must be immediately reported to the courier upon delivery (accepting the goods with a cautious reservation to be written on the courier's delivery note: e.g., "box without shrink wrap or with cut shrink wrap," "box with holes on the side," "box open and without tape").
Once the courier's document is signed, the Customer cannot challenge any disputes regarding the external characteristics of the goods delivered. Any problems regarding the physical integrity, correspondence, or completeness of the received products must be reported within 5 days of delivery, only if a cautious reservation has been made in the courier's delivery note.
Return of goods procedure
Desa s.r.l. allows the return of products sold only in the following cases:
Lack of conformity (only for products different from those delivered) between what was invoiced and what was delivered within 10 days of receipt of the goods.
The lack of conformity is understood as the discrepancy between what was indicated on the invoice and the goods actually delivered. Each article, under penalty of non-acceptance, must be:
Intact and returned in the original packaging, complete in all its parts.
When possible, placed in a second box to ensure safer transportation.
Avoid affixing labels or adhesive tape directly to the original product packaging.
Right of withdrawal
As per regulations, purchases made by retailers and/or VAT holders and companies are excluded from the right of withdrawal.
Payment methods
Bank transfer
Line of credit
Agreed payment
Payment by bank transfer does not entail any additional costs. In case of payment by bank transfer, the delivery of the ordered items is made only upon actual credit to Desa srl's bank account, which must occur within 5 working days from the date of order acceptance, after which the order is automatically considered canceled. The reason for the bank transfer must include the order identifier (year, type, and order number) provided in the order confirmation email.
The bank details for making transfers are:
Account Name: Desa S.r.l.
Bank: Fideuram SpA
IBAN: IT84K0329601601000067564745
BIC: FIBKITMM